What This Policy Covers
We collect your phone number, email and device identifier when you open an account so we can verify login attempts and send withdrawal confirmations. When you deposit via bKash, Nagad or Rocket, we log the transaction reference, amount and timestamp to reconcile your wallet balance and
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resolve any dispute you raise through support. We also capture your IP address and browser agent each session to flag unusual access patterns and block duplicate accounts. We do not share your phone number or wallet details with third parties for marketing; payment processors see only
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the transaction reference needed to clear funds. Our servers sit in data centres that comply with standard encryption and access-control practices, though availability depends on your local law and eligible regions. We keep transaction records for seven years to meet financial record-keeping norms and delete inactive
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accounts after three years of no login. If you want to review the personal data we hold, request a correction, or ask us to delete your account entirely, email our data-protection contact at the address in the support section below. Cookie and tracker details appear in
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the trust section further down this page. We update this policy when we add new payment rails or change how we verify withdrawals; the revised date will show at the foot of this page and we will notify active account holders by email if the change
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affects their rights.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.